Privacy Policy

1. Overview

This Privacy Policy explains how Respondly collects, uses, and protects your information when you use our website and services (the “Service”).

2. Information we collect

• Account information (such as name, email address, and authentication details) when you create an account.
• Business information you provide (such as business name and optional contact details) for onboarding and configuration.
• Usage and technical data (such as device/browser details, IP address, and logs) to operate and secure the Service.

3. Google integrations

If you connect Google Business Profile, Respondly will access data necessary to sync locations and reviews and to publish replies on your behalf. You can revoke access at any time through your Google account settings.

4. How we use your information

• Provide and maintain the Service, including syncing reviews and generating drafts.
• Authenticate users and prevent fraud and abuse.
• Communicate service-related updates and support messages.
• Improve product performance, reliability, and user experience.

5. Sharing

We may share information with service providers that help us operate the Service (for example, infrastructure, analytics, email delivery, payments, and authentication). We do not sell your personal information.

6. Data retention

We retain information for as long as needed to provide the Service, comply with legal obligations, and resolve disputes. You may request deletion of your account data subject to applicable law and legitimate business purposes.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. No method of transmission or storage is 100% secure.

8. Changes

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date on this page.